Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, customers pay for all shipping costs on returns and exchanges and if the products are assembled, there is 20% cleaning fee on each product. For example. If a product is 100 dollars, then the cleaning fee is 20 dollars. Think twice before purchasing.
To return your product, please contact us for a return authorization firstname.lastname@example.org
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
- The product itself is defaced by artificial damages.
- The related gifts and related items attached to the product are lost or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund (deducting shipping costs and cleaning fee if necessary) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item